At LabTestingUSA, we prioritize safeguarding your private information and are dedicated to ensuring the security and privacy of your personal information. Our Privacy Policy outlines how we collect and handle identifiable health information and other personal information (collectively referred to as "Personal Information") from individuals who use our website (the "Site") and our services (the "Services"). This policy applies to LabTestingUSA and governs the collection and use of data. By using our website, you agree to the data practices outlined in this statement. Please note that third-party health care providers and other sites or services linked from this site may have additional privacy policies, including HIPAA Notices of Privacy Practices. It is important to carefully review all applicable privacy notices, as LabTestingUSA is not responsible for the privacy practices of third parties.
Personal Information We May Collect About You:
At LabTestingUSA, we gather Personal Information not only directly from you but also from third-party business partners who aid us in delivering our services (such as healthcare providers and labs). We obtain Personal Information when you explore our Site, sign up for an account, send us an email, purchase tests, or utilize any of our Services. Additionally, we obtain and manage your Personal Information, which includes details needed for and relevant to laboratory tests executed by our partner labs. This incorporates lab test results as well as notifications to follow up with your healthcare provider.
Personal information we may collect through LabTestingUSA includes:
- Contact Information: This includes your name, email address, billing address, and other relevant contact information.
- Test Order History: We maintain a record of the specific tests you have selected to monitor your health.
- Demographic Information: To better serve you, we collect certain demographic information such as age, gender, and mailing address.
- Health Information: Depending on the services you purchase, we may collect general health or medical information to support wellness evaluations, such as our comprehensive health panel.
- Sexual Health Information: If you purchase particular services and test results indicate you may have a sexually transmitted disease, we may collect information about your sexual orientation, sexual history, and other relevant behaviors.
- Medical History Information: We may gather information about your medical history through medical questionnaires you may complete in connection with the services.
- Confidential Phone Call Information: Information discussed during confidential phone calls with our health specialists may be recorded from time to time for quality control purposes.
- Chat Information: We collect information you provide to our chat specialists before you purchase any services or create an account.
- Payment Information: We process your payment information securely through our PCI-certified payment processing vendor.
- Technical Information: We collect technical information about your browser or device to improve your site experience.
- Other Information: Any other information you choose to submit to us.
LabTestingUSA has the ability to gather and generate anonymous or combined data pertaining to LabTestingUSA users through their use of the Services or via third-party sources.
How We Use Your Personal Information
At LabTestingUSA, we value your Personal Information and use it solely for legitimate business and commercial purposes. Our use of your data includes, but is not limited to:
- Creating and granting access to your account, as well as our trusted third-party partners who provide lab testing services.
- Fulfilling any additional services you may request.
- Addressing your inquiries or requests in a prompt and professional manner.
- Providing you with information about other products or services available from LabTestingUSA or our third-party business partners.
- Preventing fraudulent activity and safeguarding our rights, property, and policies.
- Responding to regulatory inquiries, legal processes, or other official requests.
- Complying with all applicable laws, regulations, or codes of practice.
In addition to the above, we may also use your Personal Information to create data records that remove any personally identifiable information. This de-identified data allows us to improve our Site and Services while ensuring your privacy is protected.
Sharing Information with Third Parties
At LabTestingUSA, we take the privacy and security of your personal information seriously. We never sell, rent, or lease your personal information to third parties, nor do we give your information to third parties for their own marketing purposes.
However, in order to provide you with the best possible service, we do share your personal information with trusted third-party lab partners and healthcare providers who medically review your lab test results. Rest assured that we only share your personal information with these parties for the purpose of providing you with the services you requested. We also work with trusted third-party service providers who help us run our website and perform other operational tasks. In each case, we carefully restrict all third-party recipients from using your personal information for any purpose other than providing services to LabTestingUSA, and require them to maintain the confidentiality of your information.
In certain circumstances, we may be required by law to share your personal information with government agencies or law enforcement authorities. For example, if we receive a subpoena or similar legal process or government request, or if we believe in good faith that disclosure is legally required or necessary to protect our rights or the safety of others, we may be required to share your information.
If your test results indicate that you may have a disease or condition that we are required by law to report to state or municipal health departments, we may also need to share your personal information with them. However, we will always notify you of this fact when we notify you about your test results.
Finally, in the event of a merger or other restructuring of our company, we may need to transfer your personal information to a third party. Rest assured that we will always do our best to ensure that your personal information remains secure and protected.
Your Privacy Rights
In certain jurisdictions, including California, individuals possess certain data subject rights, subject to certain limitations and/or restrictions. These rights may encompass the right to request access to, correction, or deletion of their personal information. Additionally, individuals have the right to obtain a digital copy of their personal information and the right not to be discriminated against for exercising their privacy rights. Should you have any questions regarding your privacy rights or wish to exercise them, please reach out to us at 1 (800) 441-2728, email us at privacy@LabTestingUSA.com, or use the "Contact Us" form on our website.
Under California's "Shine the Light" law, Civil Code section 1798.83, certain businesses are obligated to respond to requests from California customers regarding their practices of sharing personal information with third parties for direct marketing purposes. Alternatively, businesses may have a policy of not disclosing personal information to third parties for such purposes if customers have opted out of such information sharing. Please note that we do not share personal information with third parties for direct marketing purposes nor do we sell personal information to third parties.
Communication Preferences
Receive your lab test results in 1 to 3 business days after your visit. "LabTestingUSA" will send you an email to your specified email address, notifying you that your results are ready to view and download in your secure online account. Please note that we will not contact you via voicemail or text message unless you have explicitly consented to such communication.
Please be aware that we do not send text messages or physical mail to your address unless required by a state or municipal health department or a medical professional who reviews your results. Additionally, we do not use the chat feature on our website to communicate with our customers or account holders, as it only provides factual, non-personalized information in response to customer queries.
Apart from crucial messages regarding your test results or other transactional information, we may send occasional emails about products and services that may interest you. You can opt-out of such advertising messages at any time.
Your Nevada Rights
If you're a resident of Nevada, you have the right to opt-out of the sale of your personal information collected or to be collected by a website operator, as per Nevada SB 220. We at LabTestingUSA respect this law and do not sell your personal information. However, if we ever change this practice, we will document and honor any verifiable opt-out requests. If you're a Nevada resident and wish to exercise your right to opt-out, please send an email to compliance@LabTestingUSA.com with "Nevada Rights" in the subject line. Please note that this request does not affect any text messages or email communications you may receive from us. If you wish to unsubscribe from those, simply follow the instructions in any text or commercial email we send you. This applies to all consumers, including Nevada residents.
California Consumer Privacy Act
As a California resident using LabTestingUSA's website, you have the right to request information regarding the disclosure of your personal information to third parties for direct marketing purposes under California's "Shine the Light" law (Civil Code Section § 1798.83). To make this request, please send an email to compliance@LabTestingUSA.com.
Please be assured that LabTestingUSA does not sell your personal data, as defined by this law. We will fully document and comply with all verifiable data collection, the right not to share, the right not to sell, and the right to delete (except as required by public health institutions such as the California Department of Public Health, a subdivision of the California Health and Human Services Agency, or the Centers for Disease Control and Prevention (CDC)), and opt-out requests in the event we modify this practice.
Security
At our company, safeguarding your Personal Information is our top priority. We employ multiple measures to protect your data from accidental or unlawful destruction, loss, or alteration, as well as unauthorized access or disclosure. To achieve this, we use industry-standard 128-bit encryption and the HL-7 interface, which is the standard in the health industry. Rest assured that whether you place an order online or call one of our counselors, we ensure that your information remains safe and confidential throughout the entire process. However, while these measures are considered effective, we cannot guarantee 100% confidentiality or security since no data transmission over the internet can be completely secure. Thus, we advise you to exercise caution when creating and protecting your account password. Please do not share your credentials with anyone and avoid reusing passwords across different sites. If you have any concerns about your password's integrity or confidentiality, please contact us to reset it and choose a new one.
Data Retention
We only hold onto your Personal Information for as long as it serves the purposes for which it was collected, or as required by law. This may include resolving disputes or enforcing agreements. When determining how long to retain your information, we consider factors such as the type of information we collected, how long it's needed to provide our services, and any legal or contractual obligations to retain the data. Examples of such obligations include mandatory data retention laws, government orders to preserve relevant data for investigations, or retaining data for litigation or disputes.
Cookies and Other Tracking Technologies
Cookies are tiny text files that websites you visit may store on your computer's hard drive, and they may be encrypted for added security. These files serve to assist users in efficiently navigating websites and provide owners with valuable information. If you're interested in learning more about cookies, including how to view the ones that have been set and how to manage or delete them, we recommend visiting www.allaboutcookies.org.
When you browse our website, we may place a "cookie" or other tracking device to enhance your experience by recognizing you when you return. This helps us assign a session ID and deliver personalized content to meet your interests. The cookies we use may also collect information such as your IP address or clickstream data within our site to improve its functionality.
We also use cookies provided by Google Analytics to measure how visitors use our site. This information is used to generate site traffic reports, count unique visitors, and optimize content. Although Google Analytics logs this data, we control how it is used. If you prefer not to participate, you can opt-out of this tool using this link: https://tools.google.com/dlpage/gaoptout.
Most web browsers allow you to block or delete cookies and receive notifications when cookies are used. However, please note that blocking cookies may limit access to certain features and functions on our site.
We track the websites and pages our users visit to determine the most popular LabTestingUSA services. This data is used to deliver targeted advertising to customers who are interested in a particular subject area. To opt-out of this interest-based advertising, please visit the Digital Advertising Alliance's Choices page at optout.aboutads.info.
We do not collect personally identifiable information about your online activities across third-party websites or online services, nor do we respond to automated browser signals related to tracking mechanisms such as "do not track" instructions.
Children’s Personal Information
Our Services are exclusively for individuals aged 16 or older, and we make every effort to refrain from collecting Personal Information from visitors under the age of 16. In the event that a child under 16 submits Personal Information to us and we become aware of it, we will take prompt steps to delete that data. If you have reason to believe that we have obtained Personal Information from a child under 16, please reach out to us at privacy@LabTestingUSA.com.
International Restrictions
LabTestingUSA is a U.S. based company that provides cost-effective lab testing services online to individuals residing in the United States. We collaborate with CLIA-certified lab facilities throughout the country to deliver reliable and accurate results to our clients. It is important to note that LabTestingUSA is exclusively designed for individuals located outside of the United States. Therefore, we advise refraining from accessing our website or utilizing our services if it violates any laws in your jurisdiction.
Revisions to Our Privacy Policy
At regular intervals, we assess and enhance our privacy policies and procedures. If there are any significant modifications to this Privacy Policy, we will inform you by displaying a prominent notice on the Site before the changes take effect. Additionally, we will publish an updated version on our website. We advise you to revisit our website periodically for any updates.
Questions and Comments
If you have any queries or feedback regarding our Privacy Policy, wish to unsubscribe from our communication channels, or seek to exercise your data subject rights, please do not hesitate to get in touch with us at privacy@LabTestingUSA.com. We would be more than happy to assist you in any way we can.